Privacy Policy

Privacy Policy

This Privacy Policy explains how Caloocan Journeys handles personal data when you use our website, make an inquiry, or book a guided nature walk or local day excursion. It describes the information we collect, the reasons we use it, when we may share it, and the choices and rights available to you under applicable Philippine law.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
Data category

Data We Collect

We may collect identifiers and contact details, booking and trip-preference information, route suitability details such as fitness or access needs, payment-related records, communication content, and technical data such as device, browser, and usage information. We use this information to manage inquiries, confirm excursions, process payments, coordinate meeting and return plans, and maintain site security and service records.

The information collected depends on booking, inquiry, and site-use activity.
Collection source

How We Collect Data

We receive data from website forms, email, phone calls, booking requests, payment activity, and messages sent to us. We also generate limited technical and operational records when you visit the site, submit a request, or take part in a guided excursion, including logs that help us confirm bookings and manage service delivery.

Some information is provided directly, while other data is created during normal website and booking use.
Cookie category

Cookies We Use

We may use essential cookies to support site functions, preference cookies to remember limited settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to make decisions about you without human review.

Cookie use is limited to operational, preference, and basic performance purposes.
User control

Cookie Controls

You may control cookies through your browser or device settings and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookies to collect more information than is needed for ordinary website operation and analytics support.

Browser settings can usually limit or remove cookies, although some site functions may be affected.
01 · Purpose

How We Use Data

We process personal data to answer inquiries, assess date and fitness requests, review route suitability, confirm meeting and return plans, process booking payments, coordinate guided excursions, and complete route checks. We also use data to maintain records, manage customer support, improve site reliability, prevent misuse, and meet legal, accounting, and security obligations.

We use personal data only for purposes connected to the website and excursion services.
02 · Sharing

Service Providers and Operational Sharing

We may share information with service providers that support website hosting, communications, payment processing, recordkeeping, or similar operational tasks. We may also share limited booking details with guides or coordinators involved in arranging the excursion. These parties are expected to use the information only for the services they provide to us.

Operational recipients are limited to parties that help us run the service.
03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the safety of guests, guides, and the public. We limit such disclosures to what is reasonably necessary for the relevant purpose.

Disclosure may be required to comply with law, court orders, or lawful government requests.
Contact Information

Contact Information

Privacy email
contact@cloudseedwaydeer.click
Privacy phone
+63 905 324 3115
Mailing address
765 Andres Bonifacio Avenue, Grace Park East, Barangay 105, Caloocan City, 1403, Metro Manila
Privacy contact
contact@cloudseedwaydeer.click

Use the contact details below for privacy questions, requests, or complaints about this policy.

Contact Page
User Rights

Your Rights

Subject to applicable law, you may ask to access, correct, update, or delete certain personal data, or object to some processing where permitted. You may also raise concerns about how we handle your information. We may need to verify your identity before acting on a request and may decline requests that conflict with legal duties or legitimate business needs.

Available rights may depend on the nature of the request and any legal exceptions that apply.
Requests

How to Make a Request

To protect your information, we may ask for enough detail to confirm who is making the request and what records are involved. We will review the request, respond within a reasonable period, and explain any limitation if we cannot fully comply. If additional information is needed, we may ask for clarification before proceeding.

Requests are reviewed in a reasonable time after we confirm identity and scope.
Data Retention

Data Retention

Booking, payment, and service records are retained for a practical period to manage the excursion, resolve questions, and meet accounting or legal obligations. When data is no longer needed, we delete it or anonymize it where feasible. Some records may be kept longer if required for dispute handling, tax, or compliance purposes.

We keep information only for as long as it is needed for the stated purpose or legal recordkeeping.
Policy Updates

Policy Changes

The updated version will apply from the effective date shown in the policy. Where changes are material, we will take reasonable steps to make them known through the website or other appropriate communication channels before or after the change takes effect.

We may revise this policy when our practices, services, or legal obligations change.